AI Regulations

How will AI be Regulated? What Brands Need to Know

Lawmakers around the world are scrambling to regulate advanced artificial intelligence (AI) technologies. The European Union (EU) recently passed the Artificial Intelligence Act, while President Biden has signed several executive orders regarding advanced AI. Canada’s Bill C-27, not yet passed, attempts to regulate AI but has come under heavy criticism for being insufficient. As retail […]

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Flow TRANSFORMation THAT FLOWS Uniting a cable and a wireless brand into a transformational experience store featuring an adaptive digital content system. CLIENT CWC PROJECT Flow Caribbean Retail Store Design RELATED SERVICE Retail DesignDigital Experiences THINK With the amalgamation of two brands into one, Flow was redesigned with an adaptive digital content system for a

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Understanding Customer Segmentation

TRANSCRIPTION Male Speaker: This is “Think Retail,” a podcast where top designers, strategists, thought leaders, and business people discuss what’s coming next. Melinda: Hi, I’m Melinda, and you are listening to “Think Retail.” And today we’re gonna be talking about some different approaches you can take to customer segmentation. Understanding your target consumer is key

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The Source I WANT THAT The Source becomes an immersive experience for the hottest tech. CLIENT The Source PROJECT The Source Retail Transformation RELATED SERVICE Brand Strategy Environmental Design THINK The Source, formerly known as Radio Shack, was having a difficult time engaging customers. In a limited space with few store staff, the challenge was creating

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building blocks with faces and a heart

Creating the Right Omni-Channel Experience Journey in a Metaverse World

The customer journey is closer to becoming seamless with the convergence of brand focus on UX, omnichannel, and overall shopping experience. However, much will change as a new sales channel emerges with the advent of the metaverse and augmented reality. What seems like a novel platform gained momentum with the recent announcement that Apple’s creation

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Robot using an interactive screen

How Robot Greeters Are Changing the Service Sector

The Ins and Outs of Robot Greeters   How Can Robot Greeters Improve Your Customer Experience?   These electronic greeters are available 24/7, multilingual, responsive, always smiling and capable to handle an almost infinite amount of information. Their strength also lies in the fact that they can be “emotional” and “non-emotional.” Their “emotions” powered by

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Finger pointing towards a blue open banking digital graphic

What Does Smart Banking Look Like in 2021?

After a tumultuous 2020, the banking industry is transforming itself from being the root of the issue in the last financial crisis (2008) to being part of the solution in this one. Not surprisingly though, different banks are at different stages of transformation. In this article, we look at some of the best practices from

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Cox Communication TV area

Cox Communications

MAKE YOURSELF AT HOME Cox Communications wanted to welcome customers into a comfortable store experience that put interaction and learning first, in a fluid, relaxed environment. CLIENT Cox Communications PROJECT Store Re-Design 2.0 RELATED SERVICE Brand Strategy Retail Design THINK In 2010 SLD worked with Cox Communications to create a retail store experience. We made

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strategic foresight puzzle

Three Keys to a Strategic Foresight Initiative

By now, most organizations have completed their annual planning process, and the board is giving its final blessing. As companies prepare their plans, there is much concern about what next year will bring, from a possible recession and increased trade wars to the rise of environmental and socially driven issues. To add to the planning

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Third Party Delivery 270 x 170

Should Foodservice Embrace Third-Party Delivery?

You’re damned if you do, and you’re damned if you don’t. That’s the overwhelming response when you ask foodservice operators about third-party food delivery apps like UberEats, Skip the Dishes and Foodora. Such services say they are opening the door to new customers – but this isn’t what restauranteurs are seeing on the ground. The increase in ordering through

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18018 RC R2 Think Retail Podcast Exploration 11

The retail experience: plugged or unplugged?

Technology has changed the retail landscape dramatically over the past 10 years, so much so that many people proclaimed digital shopping would kill retail altogether. In reality, technology has enabled retailers to connect with consumers better than ever before, and for those brands willing to innovate, it has provided them with a significant advantage in

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