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Investing today in profitable brand futures for financial institutions.
Financial institutions face branding and design challenges just like any other brand. In fact, because their business is their customers’ money, they are retailers who must work even harder at earning consumer trust and maintaining long-lasting loyalty.
Related Work
Related Insights
How to Reduce Customer Attrition in Banking: Insights and Strategies
How To Overcome Customer Attrition? From NPS scores to customer account depth and new customer acquisition, financial institutions track a plethora of metrics to gauge
5 Mistakes Banks Are Making With Bank Branch Closures
Digital banking has become a priority for many central banks during the pandemic. As a result, many financial institutions have taken advantage of the opportunity
Why Digital Banking Services Can’t Beat The Superior Branch
Banking trust is still regarded as one of the top priorities for consumers, with research indicating that it is one of the most important factors
Related News
Jean-Pierre Lacroix Interview with BAI
SLD President Jean-Pierre Lacroix was recently featured in an interview for BAI, a non-profit organization offering financial insights and empowering financial leaders. Jean-Pierre was interviewed for the
H2D Collective Launches With Aim of Humanizing Digital Transformations
Industry leaders ath Power, Bridjr, Engageware, Intel, JohnRyan, OPTiFi and SLD have joined forces to create a new collective: H2D. An acronym for Human to
SLD Sponsors Humber College Design Competition
Humber College’s Interior Design students typically participate in an international competition that involves cash prizes in their final year. This year, due to COVID-19, the
Related Speaking Engagements
Cash In The USA 2022
SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch
Bank Customer Experience Summit 2022
The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s
Aligning Customer Banking Needs to a New Branch Strategy
As banks look to retool their branch networks, how can they align customer needs with a larger brand transformation? Join SLD’s Jean-Pierre Lacroix on Wednesday,
Related Awards
SLD Wins Best Branch Experience at 2021 BCX Awards
At his first in-person event since the beginning of COVID-19, SLD’s Jean-Pierre Lacroix was happy to be in attendance for the 2021 Bank Customer Experience
SLD Takes Home Four Awards at Grands Prix Du Design
The GRANDS PRIX DU DESIGN Awards are an annual celebration of the “designers and architects who improve our quality of life and the built environment.”
SLD Recognized in China for Industrial Bank Branch Design
The 2021 Digital Transformation Ecological Conference recently took place in Xiamen, China. Focused on the theme of “Aggregating New Ecology, Sharing New Security,” the event
