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Investing today in profitable brand futures for financial institutions.
Financial institutions face branding and design challenges just like any other brand. In fact, because their business is their customers’ money, they are retailers who must work even harder at earning consumer trust and maintaining long-lasting loyalty.
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Related Insights
Elevating The Banking Customer Experience: Notes from the 2024 ICX/BCX Summit
At the 2024 Networld Media Group Banking Customer Experience Summit in Charlotte, experts gathered to discuss how AI, sustainability, and evolving consumer behaviors are reshaping
Key Takeaways from the WBR Future Branches Conference: Strategies for Branch Evolution and Customer Engagement
The WBR Future Branches Conference in Boston on June 24-25 brought together banking industry leaders to discuss innovative strategies for branch evolution, customer engagement, and
Six Things That Banks Should Avoid During Customer Experience Transformation
For banks, Customer Experience (CX) transformation is full of challenges and opportunities. As markets evolve, new regulations are introduced, and financial behaviors shift, businesses must
Related News
Jean-Pierre Lacroix Interview with BAI
SLD President Jean-Pierre Lacroix was recently featured in an interview for BAI, a non-profit organization offering financial insights and empowering financial leaders. Jean-Pierre was interviewed for the
H2D Collective Launches With Aim of Humanizing Digital Transformations
Industry leaders ath Power, Bridjr, Engageware, Intel, JohnRyan, OPTiFi and SLD have joined forces to create a new collective: H2D. An acronym for Human to
SLD Sponsors Humber College Design Competition
Humber College’s Interior Design students typically participate in an international competition that involves cash prizes in their final year. This year, due to COVID-19, the
Related Speaking Engagements
Banking On Advice – CXFS 2023
In 2017, we began a study to understand better client loyalty in banking and the causes of stealth attrition. The findings were alarming, with only
Cash In The USA 2022
SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch
Bank Customer Experience Summit 2022
The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s
Related Awards
SLD Wins Best Branch Design at The 2024 BCX Awards
SLD was among the three winners honored at the Bank Customer Experience (BCX) Awards ceremony during the 2024 Bank Customer Experience Summit in Charlotte, North Carolina.
Innovation Meets Recognition! SLD is Proud to Bring Home Four Awards at the 17th Edition GRANDS PRIX DU DESIGN
We are excited to announce that SLD has been recognized at the GRANDS DU PRIX DESIGN Awards for our design works on the Chongquing Rural
SLD Recognized at The China Business Impact Awards
We’re thrilled to share that SLD was awarded second place for the “Most Innovative Business Solution of the Year” under the China Business Impact Awards,
