Why should we invest more in providing trustworthy financial advice? We projected that financial institutions, empowered by digital transformation initiatives, would need to catch up...

Why study inclusion now? It’s been a hot topic for the past ten years, with chief diversity officers and DEI training becoming more commonplace. However,...

Inclusion has grown in importance and is being recognized in a variety of areas, including retail store design. In retail store design, inclusiveness entails making...

Building on our 2017 North American Retail Banking Stealth Attrition study and the follow-up, Measuring what Matters, in this paper we explore the state of...

As the calendar turns to the new year, brands have faced numerous challenges throughout the year. From growing digital workforces to the latest NFT craze,...

Circular retail services are gaining popularity among businesses looking to limit their environmental impact and remain relevant in a changing landscape. With society in the...

Major Banking Disruption Bank closures reached an all-time high in 2021, up 38% from the previous year. Banks, under pressure to demonstrate earnings, are supporting...

What does the future of the supermarket look like? In our latest design exploration, we examine what the grocery sector can do to bring excitement...

With financial institutions offering rewards programs for both employees and customers a standard practice, the question remains – just how effective are they? This question...

Understanding the sustainable packaging context Brands, retailers, and consumers increasingly want to reduce their use of unsustainable products and packaging. However, visiting a supermarket anywhere...

How do you measure experience? This is the question SLD’s recent study aims to answer. Justifying the business case for transformation through return-on-investment metrics has...

What does the healthcare clinic of the future look like? In our latest design exploration, we explore how healthcare providers can leverage branding and design...

Welcome to SLD’s second annual trends report! Last year, we were in the midst of a global pandemic that called into question what the future...

Transformation is messy and carries a high degree of failure, with more than 84 percent of digital transformations failing and more than 9 billion dollars...

Transformation is challenging and comes with many risks. Every year more than 9 billion dollars go to waste as transformation initiatives fail to deliver on...

Transformation is messy and carries a high degree of failure, with more than 84 percent of digital transformations failing and more than 9 billion dollars...