Inspiring the Future of Consumer Experiences
Inspiring the Future of Consumer Experiences
For retail design, creating great customer experiences isn’t just about the store’s interior. How it looks from the outside is equally important. The way your retail location looks from the street or the shopping mall impacts your brand image. It’s like a giant advertising canvas. How you use this space is key to creating a […]
Retail Design: The Power of Exterior (Re)branding Read More »
The world of telecommunications has evolved at a rapid pace, especially within the last decade. With the recent introduction of 5G networks, telecom retailers have redesigned their stores to become experience centers with various IoT products, rather than only selling mobile phones. Brands like Verizon have been at the forefront of change, using evolving technologies
5 Great Examples Of Telecom Retail Design From Around The World Read More »
Digital signage, when used effectively, can be a powerful weapon for capturing the hearts and minds of consumers during their shopping experience. Many merchants now use digital signage to promote bargains, content, and other offerings throughout their networks. The misuse of digital signage, on the other hand, can irritate customers, leading to complaints about obtrusive
What’s Annoying Customers With Digital Signage and How To Fix It Read More »
The terms “inclusion” and “inclusivity” have become a topic of growing importance in the retail world. With recent controversies stirred up by big brands such as Bud Light, Target, and The North Face, many retailers are wondering if it’s no longer safe to go inclusive in a landscape that seems to penalize those who do.
Inclusivity in Retail: What Brands Are Doing Well? Read More »
Concept stores are an innovative departure from conventional brick-and-mortar stores, offering carefully curated, immersive encounters with a brand. Investing in a store that features minimal or no products on-site seems bold and costly. Why should brands consider such an investment? While profitability might not be the immediate outcome, concept stores possess great marketing potential. Their
The Power of Concept Stores with Little or No Inventory Read More »
While Tesla is a contentious company in the automobile industry, there is no doubt that the Tesla brand has become one of the fastest-growing automobile companies in history. The relatively new company has revolutionized the industry in more ways than one over the last decade. One of the most significant has been a change in
Digital, of all types, transformed how we live, work and shop. The next phase of the digital transformation will witness a shift from the omnichannel of the last decade to seamless experiences driven by the integration of dispersed technologies and platforms in an integrated and holistic AI-driven experience. Our study in 2021 post covid on
The Three Emerging States of Digital Transformation Read More »
In many households across the world, inflation has become a source of concern. This includes Canada, where inflation reached 8.1% in the first six months of 2022 and grocery prices rose at the fastest rate since 1981. With 55% of Canadian respondents in recent studies concerned about inflation, compared to 39% globally, it’s clear that
According to our recent research on the circular economy, one of the biggest barriers to adopting more sustainable products and services is inconvenience. This shouldn’t come as a shock: making things easy for consumers is one of the pillars of good service. In a world where we can have almost anything delivered to our doorstep
Why Customer Convenience Is Critical To Circular Economy Participation Read More »
In 2022, in spite of inflation and the threat of a recession, consumers flocked to stores, restaurants, and other in-person experiences after several years of COVID-related barriers. Concerts were sold out, restaurants were booked weeks in advance, and wedding season was outright crazy – all while venues, stores, and kitchens were understaffed. Although consumers may
How Brands Are Delivering High-Touch Service Experiences In 2022 Read More »
We know consumers want to make sustainable choices – and yet the gap between their intent and action on sustainability is often big. This intention-action gap in sustainable behavior has spurred a significant amount of research in the field of behavioral insights. Many different interventions are being tested to see how we can better deliver
Why Effective Visual Communication is Absolutely Critical to Sustainable Retail Read More »
The number of multi-use retail spaces has increased dramatically as retail stores have become increasingly focused on providing a unique, memorable experience for their customers. Retailers are increasingly blurring the line between a shopping destination and a lifestyle destination, with more stores offering multiple in-store experiences that go beyond shopping. Experimenting with innovative in-store concepts
Why Multi-Use Retail Spaces Are Key To Successful Retail Stores Read More »
This three-part blog series on the future of the store focuses on insights from the Future Stores Conference in Seattle, Washington. In the first two parts, we discussed the changing role of retail and how retailers need to shift from focusing on the consumers to front-line associates. The third and final section will focus on how brands
Part 3: The Future of the Store Read More »
The Current State of Transformation Digital transformation, for many institutions, has ended at the doorstep of their retail channels. The pandemic has accelerated the growth of both Amazon and Fintech, forcing banks and retailers to shift their focus to digital to help drive sales and customer retention. However, as digital transformation efforts mature and
Five Ways to Fill the Digital Transformation Gap for Retail Brands Read More »
The need for banks to drive greater efficiencies and reduce the cost of delivering financial products and services has resulted in the introduction of various micro-branch formats around the globe. Our recent study, Physi-Digital: Humanizing Your Bank’s Digital Transformation, noted that most banks are putting great importance on their digital and physical customer experiences as
5 Pitfalls Banks Must Avoid When Launching a Micro-Branch Read More »
The wellness industry is booming. From yoga-mats and home gyms to the ever-growing organic aisle of the supermarket, consumers are seeking out products that encourage and nurture their wellbeing. As the industry grows, so does the need for a cohesive brand image that promotes wellness values. As always, product packaging speaks volumes- and for brands
The Importance of Sustainability for CPG Brands Read More »
As we approach 2020 and a new decade, there are arguably more questions than there are answers for what the future of retail design will look like. Every year it seems we have a new “most interesting store in the world” that boasts the latest technology and design trends, but what has staying power still remains to
What Will Retail Design Look Like in 2020? Read More »
In 2019, the retail landscape experienced a significant transformation, shifting from traditional stores to innovative concepts that embraced the idea of “retail PLUS.” These forward-thinking retail spaces redefined the shopping experience, emphasizing more than just the act of purchasing. Instead, they became places for experimentation, entertainment, learning, and play. One such trendsetter in this evolving
Inspiring Retail Concepts from 2019 Read More »
Is it your dream to work from home? Imagine being free to set your own schedule and avoid office distractions while wearing what you want and travelling where you please. Or is this your nightmare? Would it be an isolating experience where you miss social interaction, struggle to be disciplined, and spend too much time
Strategic Considerations For Retailers and Coworking Spaces Read More »
Once upon a time a retailer could offer products with a generalist, one-size-fits-all approach. Foodservice operators could present the same menu across their entire network. Banks could offer the same products and services at every branch. Apparel stores could stock whatever fit into their store. And people would buy. As anyone in the retail industry
Retail Storytelling Through Curation Read More »
