SPEAKING ENGAGEMENTS
Latest Speaking Engagements
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Banking On Advice – CXFS 2023
In 2017, we began a study to understand better client loyalty in banking and the causes of stealth attrition. The findings were alarming, with only
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Creating A More Inclusive Experience – ICX/BCX 2023
Inclusion, the idea that all people should have equal access in all aspects of life, is relevant to retail banking. In branch design, inclusiveness entails
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Canadian Produce Marketing Association 2023
SLD President Jean-Pierre Lacroix delivers a presentation on what the future of sustainable packaging looks like to the Canadian Produce Marketing Association. The video below
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Cash In The USA 2022
SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch
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Bank Customer Experience Summit 2022
The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s
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APF International Conference
The Future of Experiences: Measuring ROX (Return on Experience) How organizations future-proof their business has become a critical strategic planning process. However, mitigating risk as
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Grocery Redefined Event
Canada’s annual premier B2B grocery & speciality food conference, Grocery and Specialty Food West 2022, is being held from April 25th- April 26th in Vancouver,
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Benran International Forum
Founded in 2017, the Benran International Forum is an annual non-profit event hosted in the Henan Province, China. The conference promotes and enhances economic and
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Aligning Customer Banking Needs to a New Branch Strategy
As banks look to retool their branch networks, how can they align customer needs with a larger brand transformation? Join SLD’s Jean-Pierre Lacroix on Wednesday,
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MPC21 Digital Commerce Event
MPC21 Virtual will mark the 11th year of the Mobile Payments Conference, an event focused on bringing together fintech, mobile payments and digital technology leaders. Set
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Embracing Future Transformation
The Association of Professional Futurists (APF) is a global community of futurists whose main focus is to promote the value of Strategic Foresight and Future
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Self-Service Innovation Virtual Summit
The Self-Service Innovation Summit took place between December 8-9, and examined the many technological advances that are changing the retail landscape. With a focus on self-service,