Moving Towards Seamless Customer Experience Focusing on the shift towards seamless customer experiences to reduce customer friction Defining seamless customer experience Questions to understand your

Creating An Omnichannel Customer Journey A step-by-step guide on how to create a seamless omnichannel journey for your clients. Defining the omnichannel journey map The

Mapping Out The Ideal Path-To-Purchase Understanding the consumer path-to-purchase can significantly impact a brands performance The three phases and their impact on customer experience Understanding

Naming Your Organization Guide The guide to defining your organization with relevant branding The value of naming The ThinkBlink naming process Create your own brand

SWOT – Evaluating Your Product, Place, Or Industry Using SWOT analysis to evaluate strengths and weaknesses The ThinkBlink SWOT model Evaluating your brands position Setting

How To Develop A Seamless Customer Experience Focusing on the shift toward creating a seamless experience and reducing customer friction points What defines seamless CX

Creating Organizational Trust Using A Trust Ladder Assisting your transformational process by building trust and alignment at each stage of the journey Learn about the

Creating A Detailed Project Charter Every project needs to be clearly defined to ensure the efforts and investment provide the greatest chance for success Help

How Brands Can Learn From Their Competitors Using the ThinkBlink benchmarking model to help understand your competition The ThinkBlink benchmarking MPS model How to use

Benchmark Marketing For Banks Worksheet Using the ThinkBlink benchmarking model to help understand your competition The ThinkBlink benchmarking MPS model How to identify and stay

Finding The Insights That Drive Foresight A resource to using research effectively for your business. 8 steps for a successful consumer study How to effectively

How To Define Your Company’s Value Proposition The step-by-step guide to creating your company’s value proposition The importance of a differentiated position How to define