The Banking Experience Summit recently convened leading bankers from three continents in Chicago to discuss the industry’s challenges and the future of banking. The two-day event drew more than 40 top institutions, ranging from large national and regional banks like JP Morgan Chase and Regions Bank to a diverse range of mid-sized institutions and credit […]
5 Interesting Ways to Humanize the Banking Customer Experience Read More »
The future of payment systems has been evolving as technology continues to make its mark on the payments landscape. Finance and retail have long been inextricably linked, and with customers obsessing over the latest technology, payment systems have had to keep up. In this dynamic environment, businesses are increasingly exploring innovative solutions to streamline transactions,
The Future of Payment Systems Read More »
This three-part blog series on the future of the store focuses on insights from the Future Stores Conference in Seattle, Washington. In the first two parts, we discussed the changing role of retail and how retailers need to shift from focusing on the consumers to front-line associates. The third and final section will focus on how brands
Part 3: The Future of the Store Read More »
This three-part blog series focuses on insights from the Future Stores Conference in Seattle, Washington. Part 1 of The Future of the Store discussed the renewed value of brick and mortar locations as part of retail’s growth strategy, as well as the importance of tailoring the store experience to the given trade area while creating a strong
Part 2: The Future of the Store Read More »
https://www.sld.com/wp-content/uploads/2022/07/JaysHeader.mp4 PLAY BALL! Digital Immersion creates the ultimate Toronto Blue Jays experience away from the Rogers Center. CLIENT Toronto Blue Jays PROJECT Blue Jays Store RELATED SERVICE Environmental Design Digital Experiences THINK With interest in the Toronto Blue Jays declining after their back-to-back world series wins, the loss of the Montreal Expos to the USA
After over two years since the last live gathering of senior retail executives in operations, design, digital, and technology, this year’s Future Stores Conference took place in Seattle, Washington, on July 14 and 15. The seminar explored various topics and opportunities in retail and featured sessions on how leading retailers integrate a hybrid approach to their in-store
Part 1: The Future of the Store Read More »
What does the future of the supermarket look like? In our latest design exploration, we examine what the grocery sector can do to bring excitement back to the customer for a more engaging and holistic experience. The Supermarket of the Future will look at how grocers have been disrupted by COVID-19, e-commerce, and subscription-based services. It
The Supermarket of the Future Read More »
The pharmaceutical retail industry and their traditional service design have been met with a number of disruptions – from the COVID-19 pandemic plateauing retail sales to the uprise in digital pharmacy companies. Digital start-ups like Pillway and Capsule are providing prescription drug fulfillment deliveries, Direct-To-Consumer brands like Persona Nutrition and Ritual are supplying vitamins, and
Service Design for Pharmacies Read More »
As electric vehicles slowly overtake the roads, EV charging stations will become a must-have for gas stations. If you need to install specialized electric vehicle charging points on your premises, you will ideally need some electric parking bay markings from https://evchargingbaymarkings.co.uk/ to help identify the areas. Even though the infrastructural demands, market uncertainty and regional
How will EV charging transform fuel retail? Read More »
What does the healthcare clinic of the future look like? In our latest design exploration, we explore how healthcare providers can leverage branding and design to better engage with their clients and create a truly holistic experience. From selecting the right brand identity to designing a physical space that is impactful and welcoming, we divided
Humanizing the Health and Wellness Clinic Read More »
2021 was not the year many had hoped for. The pandemic, natural disasters, inflation, supply chain issues and a persistently polarized planet has put humanity’s resilience to the test. Yet, with the new year’s arrival, there is renewed hope that conditions will stabilize and provide retailers with a clearer look ahead. As a future-focused strategic
What Will 2022 Look Like for Retail Brands? Read More »
Retail may have suffered a blow during the harshest times of the pandemic, but as we emerge in various stages around North America, people are heading back to stores, salons, restaurants, theaters, and malls. But are they shopping the way that they used to? A significant shift to e-commerce is not the only drastic change
Showrooms, Flagships, and the Future of Destination Shops Read More »
As banks look to retool their branch networks, how can they align customer needs with a larger brand transformation? Join SLD’s Jean-Pierre Lacroix on Wednesday, October 13, as he discusses this shift to new formats and how it can improve the customer journey. Hosted by the team at Engageware, attendees can expect to learn: The future
Aligning Customer Banking Needs to a New Branch Strategy Read More »
The need for banks to drive greater efficiencies and reduce the cost of delivering financial products and services has resulted in the introduction of various micro-branch formats around the globe. Our recent study, Physi-Digital: Humanizing Your Bank’s Digital Transformation, noted that most banks are putting great importance on their digital and physical customer experiences as
5 Pitfalls Banks Must Avoid When Launching a Micro-Branch Read More »
At his first in-person event since the beginning of COVID-19, SLD’s Jean-Pierre Lacroix was happy to be in attendance for the 2021 Bank Customer Experience Summit in Chicago, Illinois. Along with moderating a panel discussion titled “From Transactional to Relational: Gaining New Customers and Keeping Them for Life,” Jean-Pierre also represented SLD at the BCX
SLD Wins Best Branch Experience at 2021 BCX Awards Read More »
The GRANDS PRIX DU DESIGN Awards are an annual celebration of the “designers and architects who improve our quality of life and the built environment.” Now in its 14th year, the first round of winners were recently announced, and SLD is proud to have been recognized with awards for our work with bbtease, Maxwell House,
SLD Takes Home Four Awards at Grands Prix Du Design Read More »
From fitness and nutrition to sleep and mindfulness, wellness means something different to everyone, and COVID-19 has led a lot of people to place a renewed emphasis on living happier and healthier lives. This trend is not going away, even post-pandemic, and as such, consumers are looking for holistic and inclusive offerings from the health
Exploring the Future of Wellness Brand Experiences Read More »
Already trending before COVID-19, online shopping for groceries and other consumer packaged goods has skyrocketed during the pandemic. As CPG brands look ahead, many are asking how sticky this new behavior will be, what they can do to stand out on a virtual shelf, and how to approach their own e-commerce sites. This study will
E-Commerce for CPG: Key Consumers & Emerging Behaviors Read More »
The 2021 Digital Transformation Ecological Conference recently took place in Xiamen, China. Focused on the theme of “Aggregating New Ecology, Sharing New Security,” the event brought together industry and government leaders to discuss a wide range of topics surrounding digital finance and network security – as well as celebrate some of the best in digital
SLD Recognized in China for Industrial Bank Branch Design Read More »
Innovation and design thinking are new hot topics in board rooms these days, but anyone who has tried to make a company more innovative through strategic design knows that it’s really challenging. Newer companies that are starting off with innovation as a foundational principle have a big advantage over older organizations with legacy systems, ingrained
The Importance of Innovation and Design Thinking for Brands Read More »
