SLD conducted a study to help financial institutions think more broadly regarding the consequences of branch closure while providing insights that will empower their branch network and banking services to remain relevant. Ultimately, this answers the question: How to provide an integrated customer experience leveraging a new distribution/branch model and a best-in-class digital experience? The presentation will provide the banking industry with the following:
– Insights on what customers value the most and how it impacts their behaviors
– What defines a seamless experience, and the gaps banks need to fill
– The impact of branch closures on loyalty
– A road map and factors to consider when closing branches
Join SLD President Jean-Pierre Lacroix in Chicago for his presentation on The Future of Seamless Banking in an Era of Bank Closures at 2:15 PM on October 18th, 2022. Register for the event below!