Strategy

Why Multi-Use Retail Spaces Are Key To Successful Retail Stores

Retail, Retail Design /

The number of multi-use retail spaces has increased dramatically as retail stores have become increasingly focused on providing a unique, memorable experience for their customers. Retailers are increasingly blurring the line between a shopping destination and a lifestyle destination, with more stores offering multiple in-store experiences that go beyond shopping. Experimenting with innovative in-store concepts […]

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banking ecosystem photograph showcasing all channels

Why Bank Branches Are The Solution for Successful Digital Transformation in Banking

Financial Services /

Most financial institutions continue to prioritize digital transformation and digital technology, leveraging their online and mobile platforms to reduce customer attrition caused by branch relocation and closure. As a result of this shift, many banks and credit unions have shifted from traditional banking to digital-first institutions. This change increases online and mobile customer usage and

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How to Hire More Retail Workers with a Powerful Employee Value Proposition

Brand Strategy, Corporate Identity, Retail /

In the midst of a global labor shortage, retail brands are dealing with chronic understaffing in their stores. Frontline employees are the face of retail brands; they provide service, advice and guidance, and assistance with complex transactions. A positive experience with an engaged employee can have a significant impact on the customer experience. However, with

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Bank Customer Experience Summit 2022

The Bank Customer Experience (BCX) Summit provides bank executives with powerful insights into financial trends, as well as highlight innovative technology that will assist today’s financial institutions in transforming themselves to serve consumers now and in the future. https://youtu.be/Y34v8aevTCY   TRANSCRIPT Jean-Pierre Lacroix First of all, thank you very much for joining us today. It’s

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5 Best Personalized Retail Experiences

Retail /

E-commerce and personalization have forever altered the retail customer experience. Modern consumers expect tailored customer journeys in their retail experiences, which many retailers are delivering through personalized shopping, including personalized tunic Greek clothing options. Retail personalization gives customers a consistent shopping experience across all touchpoints. Creating personalized retail experiences is important because it emotionally connects

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How To Develop an Omnichannel Customer Journey

Brand Strategy, Retail /

As consumer shopping patterns and expectations are constantly evolving, it’s important for retailers to ensure an effective omnichannel strategy is implemented within their customer journey. To deliver an impactful service experience, organizations need to ensure that all customer touch points truly reflect their customer’s shopping habits. Not only should the customer journey consider both the

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Person giving person a gift

CPG Brand Gifts that Drive Direct-To-Consumer Growth

Brand Strategy, Packaging Design /

One of the most promising strategies for established CPG brands attempting to grow their direct-to-consumer online business is in giftables. M&Ms started the trend many years ago when they offered consumers the chance to personalize their classic candies: bridal showers, weddings and baby showers in the early 2000s just didn’t seem complete without a tulle-wrapped

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pharmacy interior with happy customers

Service Design for Pharmacies

Health and Pharmaceutical /

The pharmaceutical retail industry and their traditional service design have been met with a number of disruptions – from the COVID-19 pandemic plateauing retail sales to the uprise in digital pharmacy companies. Digital start-ups like Pillway and Capsule are providing prescription drug fulfillment deliveries, Direct-To-Consumer brands like Persona Nutrition and Ritual are supplying vitamins, and

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School youth on cellphones

Benran International Forum

Founded in 2017, the Benran International Forum is an annual non-profit event hosted in the Henan Province, China. The conference promotes and enhances economic and cultural exchanges, coordination, and cooperation with other organizations locally while providing a high-level dialogue platform for governments, enterprises, experts and scholars to discuss economic, social, and environmental subjects. In this

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Maxwell house coffee ground in palm of hands with a round package

Maxwell House

https://www.sld.com/wp-content/uploads/2021/10/MaxwellHouse-Loop-NOLogo_1.mp4 ZERO WASTE, BIG IMPACT Big shelf impact for a seismic shift in sustainable design CLIENT Kraft Heinz Canada PROJECT Maxwell House Zero Waste Pods RELATED SERVICE Package DesignConceptual DesignDesign Roll-out THINK With sustainability being a must for CPG brands, Maxwell House took on the challenge by introducing zero-waste pods to the Canadian market. Being

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cz bank little red baymax robot holding a bunch of balloons with a red background

CZ Bank

https://www.sld.com/wp-content/uploads/2021/11/CZ_Bank_loop.mp4 A BOLD NEW BRANCH CZ Bank steps ahead with a new branch experience that seamlessly blends digital and human touchpoints. CLIENT CZ Bank PROJECT China Zheshang Bank RELATED SERVICE Brand Delivery Design Innovation Digital Experiences Environmental Design https://www.sld.com/wp-content/uploads/2021/10/CZ_Bank_WalkThru.mp4 THINK With consumers conducting more banking transactions online, the role of the branch is changing. China

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