Design Thinking is a term that many of us have heard, but what exactly does it mean, and how can financial brands benefit from this approach? Today we’re speaking with Janet Jones, a design thinker with an incredible range of experience in design, strategy, and innovation about design thinking for financial brands. Janet’s experience includes […]
Design Thinking and the Future of Banking Read More »
The retail industry is one that has been significantly impacted by technology with the growth of online-only retail platforms, the rising cost of labor and the growth of alternative payment platforms such as mobile wallets. Ironically, in spite of this disruption, our retail consumer study conducted in May clearly identifies that retail stores remain a
COVID-19: Retail’s New Reality Read More »
In the financial industry, security is paramount. As the world moves online and technology becomes more sophisticated, so do hackers and scams, that’s why sites like Cyber Crucible can help you to be protected. The advantages of leveraging technology have just skyrocketed with the impact of COVID-19, but preventing systems breaches can make the difference
Exploring the How and Why of Biometric Security Read More »
https://www.sld.com/wp-content/uploads/2020/05/Montellier_1.mp4 Origin Story Place and product inspire an award-winning design. CLIENT Alex Coulombe Ltee. PROJECT Montellier Brand Design RELATED SERVICE Brand Strategy Visual Identity Design Package Design Web Design Out of Home Marketing https://www.sld.com/wp-content/uploads/2020/05/Montellier-Bottle-Video-JPEG-1.mp4 THINK When designing for an exceptional product in a fiercely competitive category, ensuring its natural qualities shine through is the key.
https://www.sld.com/wp-content/uploads/2020/05/TipTop_banner2.mp4 Fitted Confidence Tip Top leverages an updated brand and store design to revitalize their brand for a new generation. CLIENT Grafton Apparel Ltd. PROJECT Tip Top Store Experience RELATED SERVICE Brand Strategy Visual Identity Design Digital Experiences Retail Design THINK Tip Top wanted to appeal to a younger demographic – but without alienating their
[rev_slider alias=”tropicana-case-study” slidertitle=”tropicana case study”][/rev_slider] A Fresh Perspective A new, vibrant look ensures Tropicana Canada stands out on shelves, on the street and online. CLIENT PepsiCo Canada PROJECT Tropicana Redesign RELATED SERVICE Package Design Web Design Out of Home Marketing THINK The fruit-based beverage category has become increasingly competitive, so a distinct, consistent identity for
https://www.sld.com/wp-content/uploads/2020/04/ReceptionMeshWall_FINAL_1280.mp4 THE FOUNTAIN OF YOU More than just a place to buy products, Nu Xtore blurs the line between gallery, science center, community hub, and event space. CLIENT Nu Skin PROJECT Nu Xtore RELATED SERVICE Brand EngagementDigital ExperienceEnvironmental Design THINK The Nu Xtore had to achieve a variety of goals: to promote Nu Skin’s innovation
Montellier, a premium sparkling water brand sourced from an underground spring in Sainte-Brigitte-de-Laval, Quebec, launched a new website in April, designed by SLD. Featuring intuitive navigation and eye-catching imagery, the new website promotes Montellier’s story, products, recipes, and buying information. “Having previously worked with Montellier on their packaging, we were excited to continue our partnership
Montellier Launches New SLD Designed Website Read More »
Every new year brings the promise of new, magical, game-changing digital innovation. But what we expect from technology doesn’t always deliver quite the way we want it to. As retailers consider the expansion of 5G, AR, VR, and artificial intelligence, there are a lot of promises. But what will they actually deliver? In this episode
The Future of Interactive Customer Experiences Read More »
The 69th annual GOOD DESIGN Award winners have been announced, and SLD is proud to have been recognized in the Environments category for the Nu Skin flagship store. Located in Shenzhen, China, the state-of-the–art experience center incorporates Nu Skin’s history and high-quality products. “Winning a GOOD DESIGN Award is a great way to cap off
SLD Wins 2019 GOOD DESIGN Award Read More »
As we approach 2020 and a new decade, there are arguably more questions than there are answers for what the future of retail design will look like. Every year it seems we have a new “most interesting store in the world” that boasts the latest technology and design trends, but what has staying power still remains to
What Will Retail Design Look Like in 2020? Read More »
Consumers have made a significant shift to shopping and banking online and through their mobile devices. Despite this, the promised benefits of utilizing mobile to make the bricks-and-mortar experience more convenient and engaging have not yet come to fruition. Mobile devices have evolved significantly, but the bandwidth that serves as their backbone has not, leaving
5 Insights for a 5G World Read More »
Emotions drive the majority of our purchase decisions and most are at a deep rooted subconscious level. Our previous blog on neuroscience research reviewed the new tools available for marketers that are wanting a stronger understanding of how their customers feel towards various research stimuli. However, there are a variety of factors marketers and retailers can consider
Increasing Sales With The Five Emotional Levers Read More »
Shikatani Lacroix Design and U.S. Bank are proud to have been awarded First Place in the Best Branch Experience category at the 2019 Bank Customer Experience Summit. The award is in recognition of a new branch design created with U.S. Bank. “Winning Best Branch Experience is a tremendous honor,” says Jean-Pierre Lacroix, President of SLD.
SLD and U.S. Bank Win Best Branch Experience Read More »
Cable, internet, and mobile phones have been the bread and butter of telcos for many years, however, growth in these categories is dwindling and brands are beginning to feel the heat. Today, we speak to Will Gibson, a telco retail and marketing expert who’s seen the industry shift from his days at Blockbuster to becoming
How Telco Companies Can Remain Relevant Read More »
Every retail brand on the planet is talking about consumer data and it’s being pitched as the magical key to personalization, which in turn promises greater loyalty and repeat purchases. Having Amazon prompt you to repurchase an item like toilet paper might seem innocuous and maybe even helpful. However, the line between personalized and downright
Why Should Consumers Share their Data with You? Read More »
Smart Banking promised to herald in the convenience of digital technology and more personalized customer service. Today most would agree what was imagined as utopia has yet to materialize for banks pioneering this new branch format. Early attempts have demonstrated that consumers remain attached to in-branch human interaction and are skeptical of the merits of
Five Strategies for Implementing a Smart Bank Read More »
During the opening night of this year’s ICX Summit, The Interactive Customer Experience Association held their annual Elevate Awards, and SLD is happy to announce that we were awarded Best Retail ICX for the Nu Skin flagship experience center, Nu Xtore. The award is focused on the technological aspects of Nu Xtore, which serves as the
SLD Wins Best Retail ICX at Elevate Awards Read More »
Seamlessness is now an expectation in our service-oriented society. Customers have little patience for services that are inconvenient, frustrating, and inefficient. We don’t want to wait in line, have to repeat ourselves, or deal with mistakes. Many major companies are selling services instead of physical products and are differentiating themselves based on customer experience. Brands
Service Design and the Banking Experience Read More »
You’re damned if you do, and you’re damned if you don’t. That’s the overwhelming response when you ask foodservice operators about third-party food delivery apps like UberEats, Skip the Dishes and Foodora. Such services say they are opening the door to new customers – but this isn’t what restauranteurs are seeing on the ground. The increase in ordering through
Should Foodservice Embrace Third-Party Delivery? Read More »
