We are incredibly proud to share that SLD was recognized at this year’s PAC Global Awards Ceremony with a Best in Class distinction for Brand Revitalization for our work on Quaker Oatmeal Squares. As the highest honor in its category, this award celebrates a revitalization that champions brand heritage while creating stronger shelf impact and […]
SLD has been awarded Silver at the 2025 International Design Awards (IDA) for its transformative work on the Chongqing Rural Commercial Bank (CQRC) Flagship. This recognition underlines the project’s innovation and design excellence on an international level. Located in Chongqing’s Jiefangbei district, the CQRC Flagship spans three storeys and over 16,000 square feet. The project
SLD Takes Silver at IDA for CQRC Flagship Read More »
SLD is honored to have won Best In Class at the 2025 PAC Global Awards for our design work for Krema Yogourt. This project was all about capturing the essence of indulgence—rich, flavorful, and now, award-winning! With a history spanning over 75 years, the PAC Global Awards recognize brands, designers, and manufacturers who push the
SLD Takes Home Best in Class at the 2025 PAC Global Awards Read More »
We’re proud to announce that our flagship design for Chongqing Rural Commercial Bank (CQRC) has won Gold at the 2025 Shanghai Design Awards by BETTER FUTURE! From architectural flow to emotional resonance, every detail of the flagship was meticulously designed by our global team to reflect the values of a brand that stands for trust,
SLD Wins Gold at the 2025 Shanghai Design Awards for CQRC Flagship Design Read More »
The casual dining and fast casual restaurant industries have faced significant challenges, with many well-known brands struggling or closing locations. Reports highlight an industry in decline, citing closures and bankruptcies of chains such as Red Lobster, TGI Fridays, and Denny’s. However, not all chains are experiencing downturns—brands like Chick-fil-A, Texas Roadhouse, and Outback Steakhouse continue
The State of Casual Dining and Fast Casual Chains: Customer Loyalty and Brand Promise Read More »
In the digital world, you have less time to form a lasting brand impression on a potential customer than it takes to blink. On average, a customer will form an impression about your brand in about 50 milliseconds. This makes having a good website design more than just a nice to have but an imperative.
Website Design and The Blink Factor Read More »
SLD is delighted to announce our honorable win at the 2024 GDUSA American Package Design Awards, for our design work for Krema Yogourt. The annual competition celebrates creative excellence in packaging, highlighting designs that connect with consumers at the “moment of truth”, with a focus on premium elegance and refined simplicity. “This award is a reflection
Technology as part of the customer experience is everywhere. That isn’t always a good thing. Although there are many ways in which automation and digital experiences have enhanced, expanded, and sped up service, not every touch point is ideally served through tech. In this blog we’ll explore key aspects of the customer experience where a
What Not To Automate: A retailer’s guide to smarter service experiences Read More »
Dentistry is one of the most aesthetic of the medical professions, so it’s no surprise they lead the way when it comes to clinic design. Modern dental practices have moved away from the sterile, often tired-looking office spaces towards bolder and brighter settings that merge function, hospitality, and style. Ultimately, dentists have proven that interior
How Dentists Are Leading The Way in Healthcare Clinic Design Read More »
SLD was among the three winners honored at the Bank Customer Experience (BCX) Awards ceremony during the 2024 Bank Customer Experience Summit in Charlotte, North Carolina. The BCX Awards honour financial institutions and technology providers that are transforming the retail banking industry through innovative solutions. This year’s winners delivered innovative experiences that transformed the branch experience
SLD Wins Best Branch Design at The 2024 BCX Awards Read More »
No topic has been more buzzy over the last year than advanced AI such as ChatGPT and Dall-E. Apple’s recent announcement of the launch of Apple Intelligence adds another opportunity for marketers to explore how AI could support better customer experiences. Apple’s devices and user experience have always accelerated shifts in customer behaviors – will
Apple AI, Let’s Get Personal Read More »
THINK Digital signage in bank branches has become essential in transforming customer experiences and communication methods. However, there remains a debate in many institutions on the value of investing in digital platforms within the branch. This report confirms the significant impact of digital signage from consumer and banker perspectives, identifying opportunities to improve digital signage
Digital Signage Study: Impact And Insights Read More »
Since the launch of ChatGPT in late 2022, generative AI has been a popular topic of conversation. Microsoft’s Copilot, Google’s Gemini, and Claude followed, as ChatGPT ignited an AI race. What was once science fiction is now a reality, with AI assistants that can respond to almost any question. Since their introduction over a year
Is Retail Banking Ready For AI-Driven Advice? Read More »
Loyalty programs have long been a key part of many companies’ retention strategies. Most revolve around a similar idea: spend money with the company and earn points that can be used to save money or get a free item. Due to inflation, customers are turning to any method they can to save money, including loyalty
The Future of Loyalty Programs Read More »
Shikatani Lacroix Design (SLD) was invited to speak at the ebankIT Summit in Portugal on the future of seamless advice and its impact on customer loyalty in the banking sector. The presentation was based on a consumer study with a detailed comparison of the banking industry in North America and the EU/UK. It revealed nuanced
The Future of Seamless Banking and Financial Advice: EU/UK vs. North America Read More »
https://www.sld.com/wp-content/uploads/2023/10/SLD_CaseStudy_FLOW_Header_720.mp4 TRANSFORMation THAT FLOWS Uniting a cable and a wireless brand into a transformational experience store featuring an adaptive digital content system. CLIENT CWC PROJECT Flow Caribbean Retail Store Design RELATED SERVICE Retail DesignDigital Experiences THINK With the amalgamation of two brands into one, Flow was redesigned with an adaptive digital content system for a
Digital signage, when used effectively, can be a powerful weapon for capturing the hearts and minds of consumers during their shopping experience. Many merchants now use digital signage to promote bargains, content, and other offerings throughout their networks. The misuse of digital signage, on the other hand, can irritate customers, leading to complaints about obtrusive
What’s Annoying Customers With Digital Signage and How To Fix It Read More »
Self-checkouts should be working better than they do. Although consumers are warming up to them, theft related to a cashier-less experience is so extreme that some retailers are pulling them out. Others are amping up deterrence measures, but many of these practices are rubbing consumers the wrong way. Is there a better approach? In this
Theft versus Experience: A Behavioral Approach to Self-Checkouts Read More »
The integration of robotics and AI is one of the most exciting advancements in the healthcare industry in recent years. From pharmacies to medical spas, healthcare experiences are increasingly incorporating robotics technology to improve patient care and efficiency. In this blog post, we’ll look at the future of robotics in healthcare through the lens of health-focused
Revolutionizing Healthcare: Exploring the Promising Future of Robots and AI in Medicine Read More »
With the introduction of digital displays and, more importantly, the limitless possibilities of digital signage content designs, signage has entered the technological era. Any screen that a company can use to display any type of content, such as public information, internal content for employees, product and service offerings to customers, and promotions driving brand awareness,
Why Digital Signage Content Design Is The Best Way To Connect Locally Read More »
