The retail banking industry is one that has been significantly impacted by technology with the growth of Fintech alternative banking platforms, the shift of consumers away from branches towards digital channels and the rise of alternative payment platforms such as mobile wallets. Ironically, in spite of this disruption, our Future Readiness study conducted in January […]
COVID-19: Retail Banking’s New Reality Read More »
SLD is proud to have made Agency Spotter’s Top 30 Design Agencies Report, placing third in a selection process that evaluated over 3,000 design agencies from around the world. With a focus on credentials, expertise in design, client feedback and project work, Agency Spotter’s report looked at all types of design agencies, including those that
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Purchase behaviors are often recurring in nature and performed in specific places. Over time repetitive buying behaviors are less driven by goals and intentions leading us to develop purchase habits. When habits have been formed, environmental cues can activate practiced responses in the absence of conscious decision-making. Purchase decisions can also be influenced by elements better
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Held in partnership with Digital Signage Expo 2020, SEGD Branded Environments is set to take place in Las Vegas for the fourth year in a row. An event focused on “the design of brand-centric customer experiences,” SEGD Branded Environments promises a great lineup of speakers, tour offerings, and opportunities to network. As part of the
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On February 17, 2020 President Jean-Pierre Lacroix will be a special guest speaker at INSIGHT 2020 hosted by the Ringling College of Art and Design in Sarasota, Florida. The annual INSIGHT event brings professional artists and company representatives from a variety of backgrounds to campus on one day to share experiences, creative expertise, and industry
The 69th annual GOOD DESIGN Award winners have been announced, and SLD is proud to have been recognized in the Environments category for the Nu Skin flagship store. Located in Shenzhen, China, the state-of-the–art experience center incorporates Nu Skin’s history and high-quality products. “Winning a GOOD DESIGN Award is a great way to cap off
SLD Wins 2019 GOOD DESIGN Award Read More »
In 2019, the retail landscape experienced a significant transformation, shifting from traditional stores to innovative concepts that embraced the idea of “retail PLUS.” These forward-thinking retail spaces redefined the shopping experience, emphasizing more than just the act of purchasing. Instead, they became places for experimentation, entertainment, learning, and play. One such trendsetter in this evolving
Inspiring Retail Concepts from 2019 Read More »
Consumers have made a significant shift to shopping and banking online and through their mobile devices. Despite this, the promised benefits of utilizing mobile to make the bricks-and-mortar experience more convenient and engaging have not yet come to fruition. Mobile devices have evolved significantly, but the bandwidth that serves as their backbone has not, leaving
5 Insights for a 5G World Read More »
Trends come and some go while others mark permanent industry shifts. It can be hard to figure out when to invest in a new idea and when to walk away. In this episode, we speak with Janet Groeber, Director of the Retail Design Institute and Susan Reda, VP of Education Strategies from the National Retail Federation about what’s hot
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Shikatani Lacroix Design and U.S. Bank are proud to have been awarded First Place in the Best Branch Experience category at the 2019 Bank Customer Experience Summit. The award is in recognition of a new branch design created with U.S. Bank. “Winning Best Branch Experience is a tremendous honor,” says Jean-Pierre Lacroix, President of SLD.
SLD and U.S. Bank Win Best Branch Experience Read More »
Physical stores have the potential to become the most powerful media channel available to brands, but it requires that everything about the physical store, how it’s planned, located, designed, staffed, and measured must be re-engineered. Today we speak with futurist, author, businesses advisor, and the founder and president of Retail Prophet, Doug Stephens. Transcript Melinda: Hi,
The Store as a Media Channel Read More »
SLD is excited to be a participating studio in the 2019 RGD Designathon, a 12-hour design challenge that will feature members of the SLD design team along with students and recent graduates. The day will be focused on a design project for a non-profit organization, and will serve as an opportunity for young designers to
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Imagine the day a car can become an extension of your living room, where you can continue your leisurely activity of choice while being transported to your final destination. Well, it could be coming as soon as 2030! Self-driving cars are all over the news, with much publicity and anticipation as this futuristic marvel is quickly
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In celebration of Jean-Pierre Lacroix’s latest book, Think: The Future of Retail Banking, SLD recently held a book launch in Toronto. Along with an enlightening panel discussion, Jean-Pierre delivered a keynote presentation that focused on what the bank of the future will look like, and what emerging customer needs and disruptors banks should be aware of.
Think: The Future of Retail Banking Book Launch Presentation Read More »
The facts are sobering: according to the Ellen MacArthur Foundation, by 2050 the ocean could contain more plastic than fish, and plastics could be consuming 20 percent of oil production and 15 percent of the carbon budget. Only 14 percent of plastic is recycled across the planet – the rest is tossed out, filling landfills, rivers
What Retailers Need to Know About the Circular Economy Read More »
We all know that fashion changes over time but what about the business model for fashion retailers? For a long time, it was a simple process. Customers go to a store, try something on and hopefully make a purchase. However, this is no longer the case as online shopping and subscription and rental services allow
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Smart Banking promised to herald in the convenience of digital technology and more personalized customer service. Today most would agree what was imagined as utopia has yet to materialize for banks pioneering this new branch format. Early attempts have demonstrated that consumers remain attached to in-branch human interaction and are skeptical of the merits of
Five Strategies for Implementing a Smart Bank Read More »
From focus groups and brainstorming sessions to virtual reality and neuroscience, Jean-Pierre Lacroix’s newest book, Think: The Future of Retail Banking, leverages extensive research and design concepts to present a hypothesis on what the bank of the future could look like. In celebration of the new book, which is available for free download, we sat down with
An Interview with Jean-Pierre Lacroix Read More »
Shikatani Lacroix Design (SLD) is excited to announce the release of their newest book, Think: The Future of Retail Banking. Written by Jean-Pierre Lacroix, founder and president of Shikatani Lacroix Design and SLDNXT, the new book is now available for free download. Think: The Future of Retail Banking is based on extensive research conducted by SLD. Through the use
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The relevance of retail banking is under siege. Banks are responding with new formats, smaller footprints, and a nimbler approach to change. While banks have focused intensely on driving cost down through automated digital technologies, this has put retail banks at risk of losing their human connection with customers and losing marketshare to non-traditional banks.
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