The Future of Retail Banking is in Your Hands As COVID-19 continues to shake global economies, retail banking has found itself at a cross-roads. Financial institutions can either continue on the same path and hope that their customers will come back to them in a post-pandemic world, or they can be proactive and try to […]
COVID-19: How Retail Banks Can Remain Relevant Read More »
Purchase behaviors are often recurring in nature and performed in specific places. Over time repetitive buying behaviors are less driven by goals and intentions leading us to develop purchase habits. When habits have been formed, environmental cues can activate practiced responses in the absence of conscious decision-making. Purchase decisions can also be influenced by elements better
How to Strategically Design Purchase Drivers Read More »
The 69th annual GOOD DESIGN Award winners have been announced, and SLD is proud to have been recognized in the Environments category for the Nu Skin flagship store. Located in Shenzhen, China, the state-of-the–art experience center incorporates Nu Skin’s history and high-quality products. “Winning a GOOD DESIGN Award is a great way to cap off
SLD Wins 2019 GOOD DESIGN Award Read More »
As we approach 2020 and a new decade, there are arguably more questions than there are answers for what the future of retail design will look like. Every year it seems we have a new “most interesting store in the world” that boasts the latest technology and design trends, but what has staying power still remains to
What Will Retail Design Look Like in 2020? Read More »
On December 12, 2019, President Jean-Pierre Lacroix and Managing Director Teddy Ma were invited to deliver a keynote address at the 2019 Smart Ecological Omnichannel Development Forum in Shenzen, China. This forum invited industry experts from around the globe to discuss developmental trends; the future of banking channels in the new financial era; how to
2019 Smart Ecological Omnichannel Development Summit Forum Read More »
Men’s apparel has undergone major shifts as workwear becomes more casual and at the same time more men are interested, or at least curious about being fashionable. So how then do you take a classic menswear brand into the future? Today we’re talking to Lance Itkoff, CEO of the iconic men’s wear brand Tip Top.
Lessons in Updating Your Retail Store Experience Read More »
In 2019, the retail landscape experienced a significant transformation, shifting from traditional stores to innovative concepts that embraced the idea of “retail PLUS.” These forward-thinking retail spaces redefined the shopping experience, emphasizing more than just the act of purchasing. Instead, they became places for experimentation, entertainment, learning, and play. One such trendsetter in this evolving
Inspiring Retail Concepts from 2019 Read More »
Emotions drive the majority of our purchase decisions and most are at a deep rooted subconscious level. Our previous blog on neuroscience research reviewed the new tools available for marketers that are wanting a stronger understanding of how their customers feel towards various research stimuli. However, there are a variety of factors marketers and retailers can consider
Increasing Sales With The Five Emotional Levers Read More »
Shikatani Lacroix Design and U.S. Bank are proud to have been awarded First Place in the Best Branch Experience category at the 2019 Bank Customer Experience Summit. The award is in recognition of a new branch design created with U.S. Bank. “Winning Best Branch Experience is a tremendous honor,” says Jean-Pierre Lacroix, President of SLD.
SLD and U.S. Bank Win Best Branch Experience Read More »
Cable, internet, and mobile phones have been the bread and butter of telcos for many years, however, growth in these categories is dwindling and brands are beginning to feel the heat. Today, we speak to Will Gibson, a telco retail and marketing expert who’s seen the industry shift from his days at Blockbuster to becoming
How Telco Companies Can Remain Relevant Read More »
It’s fairly bold to dub yourself the most interesting anything, so if nothing else, Showfields, and their “most interesting store in the world” gets points for audacity. But dig a little deeper into the mysterious retail experiment, House of SHOWFIELDS, and it’s hard to deny that there is something interesting indeed about the concept. Showfields is
“The Most Interesting Store in the World” Read More »
Since the breakthrough of technology, Millennials have changed the way retailers must accommodate shopping patterns. However, as “digital natives” Gen Z shoppers are creating an even bigger impact and challenge for retailers to provide the desired retail experience. Although Gen Z’s are typically thought of to be heavily reliant on technology, their shopping habits are
Gen Z’s Perspective on Retail Experience Read More »
We all know that fashion changes over time but what about the business model for fashion retailers? For a long time, it was a simple process. Customers go to a store, try something on and hopefully make a purchase. However, this is no longer the case as online shopping and subscription and rental services allow
The Future of Fashion Retail Read More »
Smart Banking promised to herald in the convenience of digital technology and more personalized customer service. Today most would agree what was imagined as utopia has yet to materialize for banks pioneering this new branch format. Early attempts have demonstrated that consumers remain attached to in-branch human interaction and are skeptical of the merits of
Five Strategies for Implementing a Smart Bank Read More »
Things used to be so simple. We bought nails at the hardware store, books at the bookstore, coffee from a coffee shop. We lived in communities made up primarily of dwellings, and commuted to work away from our homes. It was an easy time to be a retailer: put up a sign, stock your shelves
The Impact Mixed-Use Spaces Can Have on Retail Read More »
Seamlessness is now an expectation in our service-oriented society. Customers have little patience for services that are inconvenient, frustrating, and inefficient. We don’t want to wait in line, have to repeat ourselves, or deal with mistakes. Many major companies are selling services instead of physical products and are differentiating themselves based on customer experience. Brands
Service Design and the Banking Experience Read More »
Shikatani Lacroix Design is proud to have been inducted into the Class of 2018 at Retail Design Institute’s 48th International Store Design Competition. In celebration of Nu Xtore, an experience center designed by SLD for health and beauty company Nu Skin, this year’s judging panel recognized SLD for excellence in design and execution. The Retail Design
SLD Recognized for Excellence in Design and Execution Read More »
Over five years ago, SLD introduced the word “immersive” into our company vision, and identified the term as the new definition of customer engagement. At the time, the idea of creating immersive experiences focused on how technology such as Augmented Reality (AR) and Virtual Reality (VR) would shift the way consumers engage with brands and
The Four Levels of Immersive Experiences Read More »
Tip Top has partnered with Toronto branding and design firm Shikatani Lacroix Design (SLD) for a transformative rebrand of their company. To support the modernization of the Tip Top brand, SLD led the creation of a new visual identity, retail store design, digital experience, value proposition and brand manifesto. As a Canadian brand rooted in
Tip Top Unveils New Retail Store Design Read More »
Once upon a time a retailer could offer products with a generalist, one-size-fits-all approach. Foodservice operators could present the same menu across their entire network. Banks could offer the same products and services at every branch. Apparel stores could stock whatever fit into their store. And people would buy. As anyone in the retail industry
Retail Storytelling Through Curation Read More »
