FINANCIAL
SERVICES
Investing today in profitable brand futures for financial institutions.
Financial institutions face branding and design challenges just like any other brand. In fact, because their business is their customers’ money, they are retailers who must work even harder at earning consumer trust and maintaining long-lasting loyalty.
FINANCIAL SERVICES
Designing profitable financial brands through the transformative power of the Blink Factor.
Related Work
Related Insights
The Future of Community Banking: Consumer’s Perspectives on Saving Community Banking
Community banks, once the backbone of the U.S. financial sector, are facing an existential crisis. More than 3,800 institutions have disappeared since 2004 due to industry consolidation, digital disruption, and changing consumer expectations. With competition from national banks, credit unions, and online-only financial institutions intensifying, community banks must rethink their
Exploring Open Banking Branch Experience Opportunities
The State of Open Banking As we enter the next decade, Open Banking will accelerate from the regulatory to the implementation stages in North America. Look no further than Europe for positive clues of the impact on consumer banking with now more than 63 million Open Banking users led by
Elevating The Banking Customer Experience: Notes from the 2024 ICX/BCX Summit
At the 2024 Networld Media Group Banking Customer Experience Summit in Charlotte, experts gathered to discuss how AI, sustainability, and evolving consumer behaviors are reshaping the customer journey across industries. From retail banking to tech-driven customer experiences, the summit highlighted the importance of aligning business strategies with customer needs in
Related News
Jean-Pierre Lacroix Interview with BAI
SLD President Jean-Pierre Lacroix was recently featured in an interview for BAI, a non-profit organization offering financial insights and empowering financial leaders. Jean-Pierre was interviewed for the
SLD Sponsors Humber College Design Competition
Humber College’s Interior Design students typically participate in an international competition that involves cash prizes in their final year. This year, due to COVID-19, the
SLD and Networld Media Group Partner for E-Learning Series
Networld Media Group, a B2B publishing enterprise, has announced a partnership with Shikatani Lacroix Design (SLD), a brand design firm that delivers transformational change for
Related Speaking Engagements
Redefining Community: How Financial Institutions Can Stay Relevant in 2025
In partnership with Kadince, this webinar explores how the concept of community is shifting, and with it, the role of financial institutions in fostering trust, engagement,
Rethinking the Role of Financial Institutions – Financial Brand Forum 2025
As the financial services industry navigates rapid technological disruption and shifting consumer expectations, brand emerges as a critical transformation lever. SLD President Jean-Pierre Lacroix joined
Banking On Advice – CXFS 2023
In 2017, we began a study to understand better client loyalty in banking and the causes of stealth attrition. The findings were alarming, with only
Related Awards
SLD Wins Best Branch Design at The 2024 BCX Awards
SLD was among the three winners honored at the Bank Customer Experience (BCX) Awards ceremony during the 2024 Bank Customer Experience Summit in Charlotte, North Carolina.
Innovation Meets Recognition! SLD is Proud to Bring Home Four Awards at the 17th Edition GRANDS PRIX DU DESIGN
We are excited to announce that SLD has been recognized at the GRANDS DU PRIX DESIGN Awards for our design works on the Chongquing Rural
SLD Recognized at The China Business Impact Awards
We’re thrilled to share that SLD was awarded second place for the “Most Innovative Business Solution of the Year” under the China Business Impact Awards,