Financial Services

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How To Conduct Consumer Research For Design Projects

how to conduct consumer research for design projects Setting Your Design Project Up For Success With Strategic Consumer Research Why you should conduct quantitative and qualitative research Uncover hidden opportunities for your brand Avoid common mistakes in research design and execution Unlock the potential of design-driven consumer insights with our How to Conduct Design-Focused Consumer […]

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Unlocking Consumer Insights: Best Practices and Tips for Effective Design Concept Research

Digital Experiences /

Before launching a new package, store design, logo, or brand design, it’s important to gain consumer insights and feedback. It’s never been easier to research design concepts: platforms like SurveyMonkey, Qualtrics, and Pollfish provide sophisticated testing tools and access to consumer panels across the continent. However, not all research is created equal. To get the

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Key Takeaways from the WBR Future Branches Conference: Strategies for Branch Evolution and Customer Engagement

Digital Experiences /

The WBR Future Branches Conference in Boston on June 24-25 brought together banking industry leaders to discuss innovative strategies for branch evolution, customer engagement, and leveraging technology. Prominent speakers from national and regional banks and credit unions, as well as industry experts and bank executives at various levels, shared insights on transforming branch networks and

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Win The Race Of Branch Transformation: 5 Strategies For Banks

Uncategorized /

A massive investment swing from digital transformation to retail networks is happening among financial institutions. Bank of America, JPMorgan Chase, and PNC Bank recently made headlines with their billiondollar investments in branch refresh and transformation programs, which impact thousands of locations across the U.S. At the same time, many financial institutions are consolidating their networks,

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Navigate And Win The Branch Transformation Race

Many of the world’s largest banks are investing in redesigning their physical networks to better serve their customers. As financial institutions realize the impact that branches have on customer loyalty, it has become increasingly important to prioritize the physical experience. How can mid-size or regional banks keep up? Our webinar, “Navigate And Win The Branch Transformation

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Customer Experience Transformation

Six Things That Banks Should Avoid During Customer Experience Transformation

Brand Strategy, Financial Services /

For banks, Customer Experience (CX) transformation is full of challenges and opportunities. As markets evolve, new regulations are introduced, and financial behaviors shift, businesses must adapt and reinvent themselves to stay relevant. Drawing insights from our studies, particularly from our white papers “Overcoming Stealth Attrition In Retail Banking” in 2017 and “How Branch-Focused Customer Experiences

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CQRC

https://www.sld.com/wp-content/uploads/2024/02/SLD_CaseStudy_CQRC_Header_720.mp4 BRANCHING OUT INTO COMMUNITY A prototype design for banks that harmonizes financial service with local nature and culture. CLIENT Chongqing RuralCommercial Bank PROJECT New Prototype Branch Design RELATED SERVICE Retail DesignDigital Experiences https://www.sld.com/wp-content/uploads/2024/02/SLD_CaseStudy_CQRC_ReceptionDigital.mp4 THINK To demonstrate its commitment to the local community, Chongqing Rural Commercial Bank (CQRC) needed a modern and approachable prototype design.

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AI Regulations

How will AI be Regulated? What Brands Need to Know

Brand Strategy, Communications, Organizations, Retail, Thought Leadership /

Lawmakers around the world are scrambling to regulate advanced artificial intelligence (AI) technologies. The European Union (EU) recently passed the Artificial Intelligence Act, while President Biden has signed several executive orders regarding advanced AI. Canada’s Bill C-27, not yet passed, attempts to regulate AI but has come under heavy criticism for being insufficient. As retail

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2024 SLD Trends Report

Retail /

The world appears to have drastically changed in 2023. With conflicts erupting all over the world, inflation taking hold, and the unprecedented growth of commercially available AI, brands have had to manage and react to a wide range of issues. 2024 will be a year for brands to demonstrate their beliefs and their concern for

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Banking Advice

The Future of Seamless Banking and Financial Advice: EU/UK vs. North America

Digital Experiences /

Shikatani Lacroix Design (SLD) was invited to speak at the ebankIT Summit in Portugal on the future of seamless advice and its impact on customer loyalty in the banking sector. The presentation was based on a consumer study with a detailed comparison of the banking industry in North America and the EU/UK. It revealed nuanced

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Seamless Banking

Unlocking a World of Seamless Banking: Empower Customers at Every Step

Digital Experiences, Financial Services /

The financial industry is transforming rapidly. From multi-channel approaches to omnichannel experiences and the rise of AI-driven seamless banking, institutions are embracing changes at various stages. This transformation is being accelerated by Europe’s enthusiastic embrace of open banking, which will shortly be followed by open finance. Together, they offer customers greater control over their financial

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Creating A More Inclusive Experience – ICX/BCX 2023

Inclusion, the idea that all people should have equal access in all aspects of life, is relevant to retail banking. In branch design, inclusiveness entails making spaces accessible, welcoming, and safe for all customers, regardless of their background or physical abilities. Our study focuses on how financial institutions can improve inclusion through branch design.  Why study

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