The globe is being disrupted due to the rapid transmission of the COVID-19 pandemic. In response, retailers and financial institutions have initiated social distancing strategies to minimize the spread of the virus. These initiatives include marking safe distances within waiting queues, limiting the number of customers in the store, adding plexiglass screens to separate staff […]
Strategies for Retail Banks Amidst COVID-19 Read More »
Purchase behaviors are often recurring in nature and performed in specific places. Over time repetitive buying behaviors are less driven by goals and intentions leading us to develop purchase habits. When habits have been formed, environmental cues can activate practiced responses in the absence of conscious decision-making. Purchase decisions can also be influenced by elements better
How to Strategically Design Purchase Drivers Read More »
Soaring property values, increased urban dwelling, housing shortages and stagnating salaries are just some of the factors that are keeping younger generations out of the housing market. Many millennials now say they do not think they’ll ever be able to afford a home, and things are even bleaker for Generations Z and Alpha. And for
How A Decline in Home Ownership Will Impact Brands Read More »
On February 17, 2020 President Jean-Pierre Lacroix will be a special guest speaker at INSIGHT 2020 hosted by the Ringling College of Art and Design in Sarasota, Florida. The annual INSIGHT event brings professional artists and company representatives from a variety of backgrounds to campus on one day to share experiences, creative expertise, and industry
Is your delivery process enhancing feelings of excitement or is it making customers feel worried, frustrated and/or upset? How and when products are received has a strong impact on the overall experience a customer has with your brand. An order that arrives late or damaged, is incorrect, goes missing or stolen, or is handled by
The Future of Shipping and Delivery Read More »
We are nearing the end of 2019 with the milestone year 2020 arriving in just couple of days. The ushering in of a new year brings an abundance of predictions of what to expect and solutions to consider. These predictions will most likely include the continued growth of Fintech, the ongoing omni-channel shift, the further
Using Strategic Foresight to Look Ahead to 2030 Read More »
As we approach 2020 and a new decade, there are arguably more questions than there are answers for what the future of retail design will look like. Every year it seems we have a new “most interesting store in the world” that boasts the latest technology and design trends, but what has staying power still remains to
What Will Retail Design Look Like in 2020? Read More »
On December 12, 2019, President Jean-Pierre Lacroix and Managing Director Teddy Ma were invited to deliver a keynote address at the 2019 Smart Ecological Omnichannel Development Forum in Shenzen, China. This forum invited industry experts from around the globe to discuss developmental trends; the future of banking channels in the new financial era; how to
2019 Smart Ecological Omnichannel Development Summit Forum Read More »
Where will disruption in the banking industry come from next? Just when banks have caught up to digital banking platforms innovated by Fintechs and are embarking on building meaningful, trusting relationships with customers, something else will come along and throw a wrench in the works. Knowing what’s coming is half the battle. Read this white
The Three Big Changes That Are Coming to Banking (And How to Handle Them) Read More »
By now, most organizations have completed their annual planning process, and the board is giving its final blessing. As companies prepare their plans, there is much concern about what next year will bring, from a possible recession and increased trade wars to the rise of environmental and socially driven issues. To add to the planning
Three Keys to a Strategic Foresight Initiative Read More »
As part of The International Trade Council’s 2019 Think Global Conference, SLD was happy to attend the Go Global Awards on October 23 in Chicago, and to be awarded Business of the Year in the category of Retail and eCommerce – Marketing. “We are beyond excited to be recognized by such a prestigious organization,” says
International Trade Council Names SLD a Business of the Year Read More »
There are various types of research and it can be difficult to determine when best to use them as you look to gain insights throughout the transformation process for both internal and external stakeholder validation. To assist in planning and implementing a consumer study here is a worksheet with eight easy-to-follow and understand steps. WHAT
Worksheet: Finding the Insights that Drive Foresight Read More »
For brands, the key to growing marketshare and consumer loyalty often lies in fulfilling consumer’s deep subconscious emotional needs that other brands have failed to meet. Delivered through innovative and at times disruptive products and solutions, many companies have accomplished this feat by moving a consumer from needing something to desiring it. Getting to the heart of what drives
Using Neuroscience to Better Understand Consumer Behavior Read More »
How well do you know your competition? You know your own business inside out, but when it comes to your competitors, chances are your knowledge is limited to a reactionary perspective. That is, you know your competition about your brand. What if we told you that studying your competition as well as, brands that are
Worksheet: How Brands Can Learn From Their Competitors Read More »
