Financial Services

The Two Customer Personas of COVID-19

Brand Engagement, Brand Strategy, convid retail / Sebastian Maynard

COVID-19 has significantly impacted almost all major industries, including foodservice, banking, retail and CPG by slowing down some aspects of day to day operations while accelerating others; for example technology adoption. These disruptions have also affected consumer perceptions about the future and therefore are changing their shopping preferences. Our recent studies clearly identified that consumers are […]

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How 5G Will Change the Banking Industry

Brand Strategy, Customer Experience, Digital Experiences / Sebastian Maynard

2020 will surely be remembered for a lot of things. From a global pandemic to growing social movements, 2020 has presented enormous obstacles as well as opportunities for those that rise to the challenge. For financial institutions, one way to take advantage of these opportunities for transformation is through 5G. Some experts estimate that within five years,

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Design Thinking and the Future of Banking

Design Innovation / Sebastian Maynard

Design Thinking is a term that many of us have heard, but what exactly does it mean, and how can financial brands benefit from this approach? Today we’re speaking with Janet Jones, a design thinker with an incredible range of experience in design, strategy, and innovation about design thinking for financial brands. Janet’s experience includes

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Retail Banking’s New Reality & the Future of the Branch

Sebastian Maynard

On Thursday, June 18, SLD’s Jean-Pierre Lacroix will be joining Future Branches and Time Trade for an exclusive webinar on “Retail Banking’s New Reality & the Future of the Branch.” In this webinar the likely repercussions of COVID-19 for retail branch banking will be discussed, as will recommendations on what banks and credit unions can do

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How Retailers Can Help Reduce Consumer Anxiety

Brand Engagement, convid retail, Customer Experience / Sebastian Maynard

While COVID-19 has been the primary concern for brands around the world over the past few months, the recent killing of George Floyd and subsequent protests in both America and abroad have changed the focus for many brands. Over the weekend it became common to see companies voice their support for racial equality and the

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Exploring the How and Why of Biometric Security

Brand Strategy, Business development, convid banking / Sebastian Maynard

In the financial industry, security is paramount. As the world moves online and technology becomes more sophisticated, so do hackers and scams, that’s why sites like Cyber Crucible can help you to be protected. The advantages of leveraging technology have just skyrocketed with the impact of COVID-19, but preventing systems breaches can make the difference

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What Banks Can Learn From China’s Handling of COVID-19

Brand Strategy, Business development, convid banking, Financial Services / Sebastian Maynard

Download This Report and Take It With You! China’s post-pandemic shift to a new normal started more than a month ago, with the majority of businesses fully operational. The pandemic has temporarily slowed China’s growth, due in part to the disruption in exports as most Western countries’ manufacturing and service industries remain significantly impacted by

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Discussing SLD’s Future Readiness Report

Brand Strategy, Business development / Sebastian Maynard

In this episode, Jean-Pierre Lacroix, President of SLD speaks with Manpreet Juneja, a Design Strategist at SLD about a study we recently conducted on the subject of future readiness and strategic foresight. The study asked brands to consider the subject of the future and how well prepared they think their organization is to cope with change. Transcript Melinda:

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COVID-19: Retail Banking’s New Reality

Brand Strategy, Business development, convid banking, COVID / Sebastian Maynard

The retail banking industry is one that has been significantly impacted by technology with the growth of Fintech alternative banking platforms, the shift of consumers away from branches towards digital channels and the rise of alternative payment platforms such as mobile wallets. Ironically, in spite of this disruption, our Future Readiness study conducted in January

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COVID-19: How Retail Banks Can Remain Relevant

Sebastian Maynard

The Future of Retail Banking is in Your Hands As COVID-19 continues to shake global economies, retail banking has found itself at a cross-roads. Financial institutions can either continue on the same path and hope that their customers will come back to them in a post-pandemic world, or they can be proactive and try to

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2020: The Lost Year

Brand Strategy, convid retail / Sebastian Maynard

COVID-19 has accelerated what was starting off to be a shaky start to the new year with trade conflicts leading to fuel wars, as one example. Our “new normal” means social distancing, washing our hands more in one week than we did through all of 2019, working remotely, worried about whether it’s safe to buy

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Strategies for Retail Banks Amidst COVID-19

Brand Strategy, Business development, convid banking, COVID / Sebastian Maynard

The globe is being disrupted due to the rapid transmission of the COVID-19 pandemic. In response, retailers and financial institutions have initiated social distancing strategies to minimize the spread of the virus. These initiatives include marking safe distances within waiting queues, limiting the number of customers in the store, adding plexiglass screens to separate staff

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Communicating With Customers During COVID-19

Communications, convid retail / Sebastian Maynard

As retail brands are forced to close their doors in an attempt to slow the spread of COVID-19, many are understandably concerned about the impact this is going to have on their business. In times like this, it’s still important, or maybe more important than ever, to keep the lines of communication open with customers.

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What Brands Can Learn From China’s Handling of COVID-19

Brand Strategy, convid retail, Customer Experience / Sebastian Maynard

As Europe and North America hunkers down amidst the peak of COVID-19’s assault on our part of the world, in Asia people are emerging from their extended quarantine to a new world. SLD’s Managing Director of Asia Pacific, Teddy Ma, who lives in Shanghai, shared his experiences with us about how consumers are responding in China. What was the quarantine experience like in

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SEGD Branded Environments 2020

Sebastian Maynard

Held in partnership with Digital Signage Expo 2020, SEGD Branded Environments is set to take place in Las Vegas for the fourth year in a row. An event focused on “the design of brand-centric customer experiences,” SEGD Branded Environments promises a great lineup of speakers, tour offerings, and opportunities to network. As part of the

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Worksheet: Techniques to Plan for Future Trends and Scenarios

Leave a Comment / Blink Tips / Sebastian Maynard

If brands could correctly predict the future, product and service development would be a lot easier. Strategies could be planned well before disruptors emerge, and there would be advanced warnings for customer attitude shifts and upcoming trends. Unfortunately, it is highly unlikely that anyone will be 100 percent correct in future predictions. Luckily, there are

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Check Off Every Step of Your Brand Transformation

Leave a Comment / Brand Strategy / Sebastian Maynard

If you’ve ever managed a brand transformation, you know that it can often be a juggling act. With potentially hundreds of balls In the air at once, it’s hard to shake the nagging feeling that you’ve forgotten something. We’ve put together this handy checklist to help calm your concerns. Fill out the form below to

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Using Strategic Foresight to Look Ahead to 2030

Brand Strategy / Sebastian Maynard

We are nearing the end of 2019 with the milestone year 2020 arriving in just couple of days. The ushering in of a new year brings an abundance of predictions of what to expect and solutions to consider. These predictions will most likely include the continued growth of Fintech, the ongoing omni-channel shift, the further

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President Jean-Pierre Lacroix givng a keynote address

2019 Smart Ecological Omnichannel Development Summit Forum

Sebastian Maynard

On December 12, 2019, President Jean-Pierre Lacroix and Managing Director Teddy Ma were invited to deliver a keynote address at the 2019 Smart Ecological Omnichannel Development Forum in Shenzen, China. This forum invited industry experts from around the globe to discuss developmental trends; the future of banking channels in the new financial era; how to

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5 Insights for a 5G World

Brand Strategy, Customer Experience, Digital Experiences / Sebastian Maynard

Consumers have made a significant shift to shopping and banking online and through their mobile devices. Despite this, the promised benefits of utilizing mobile to make the bricks-and-mortar experience more convenient and engaging have not yet come to fruition. Mobile devices have evolved significantly, but the bandwidth that serves as their backbone has not, leaving

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The Two Customer Personas of COVID-19

How 5G Will Change the Banking Industry

Design Thinking and the Future of Banking

Retail Banking’s New Reality & the Future of the Branch

How Retailers Can Help Reduce Consumer Anxiety

Exploring the How and Why of Biometric Security

Discussing SLD’s Future Readiness Report

COVID-19: Retail Banking’s New Reality

COVID-19: How Retail Banks Can Remain Relevant

2020: The Lost Year

Communicating With Customers During COVID-19

What Brands Can Learn From China’s Handling of COVID-19

SEGD Branded Environments 2020

Check Off Every Step of Your Brand Transformation

Using Strategic Foresight to Look Ahead to 2030

2019 Smart Ecological Omnichannel Development Summit Forum

5 Insights for a 5G World

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