Retail Experiences

Creating an Inclusive Environment that Appeals to Gen Z

Digital Experiences /

Inclusion has become part of the vocabulary of almost every retailer. While some have introduced inclusive aspects into their retail designs, many still have not met consumer expectations. Gen Z has consistently called for more inclusive environments, with 66% of respondents from our Inclusivity in Retail study indicating that inclusive retail elements enhanced their shopping […]

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Unlocking Consumer Insights: Best Practices and Tips for Effective Design Concept Research

Digital Experiences /

Before launching a new package, store design, logo, or brand design, it’s important to gain consumer insights and feedback. It’s never been easier to research design concepts: platforms like SurveyMonkey, Qualtrics, and Pollfish provide sophisticated testing tools and access to consumer panels across the continent. However, not all research is created equal. To get the

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Why Prioritizing Physical Accessibility In Retail Will Create Brand Loyalty

Digital Experiences /

Creating accessible environments is crucial. Retailers invest billions of dollars annually to optimize their retail spaces for customer appeal. However, many do not prioritize inclusive design. Our comprehensive white paper on inclusivity in retail highlights that an accessible store is not just a legal obligation but a strategic asset that enhances customer satisfaction and loyalty

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Navigate And Win The Branch Transformation Race

Many of the world’s largest banks are investing in redesigning their physical networks to better serve their customers. As financial institutions realize the impact that branches have on customer loyalty, it has become increasingly important to prioritize the physical experience. How can mid-size or regional banks keep up? Our webinar, “Navigate And Win The Branch Transformation

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Home Hardware

https://www.sld.com/wp-content/uploads/2024/06/HH_HEADER_WOOD.mp4 Aisle Adventures — Here’s How A modern re-design for Home Hardware’s in-store wayfinding system. CLIENT Home Hardware PROJECT Wayfinding design RELATED SERVICE WayfindingEnvironmental Graphic DesignResearch & Insights https://www.sld.com/wp-content/uploads/2024/06/HH_THINK_WOOD.webmhttps://www.sld.com/wp-content/uploads/2024/04/THINK_WOOD_24.mov Home Hardware’s competitive advantage lies in the service experience provided by franchise owners, who take great pride in their business. Local owners know their region well

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CQRC

https://www.sld.com/wp-content/uploads/2024/02/SLD_CaseStudy_CQRC_Header_720.mp4 BRANCHING OUT INTO COMMUNITY A prototype design for banks that harmonizes financial service with local nature and culture. CLIENT Chongqing RuralCommercial Bank PROJECT New Prototype Branch Design RELATED SERVICE Retail DesignDigital Experiences https://www.sld.com/wp-content/uploads/2024/02/SLD_CaseStudy_CQRC_ReceptionDigital.mp4 THINK To demonstrate its commitment to the local community, Chongqing Rural Commercial Bank (CQRC) needed a modern and approachable prototype design.

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Telecom

5 Great Examples Of Telecom Retail Design From Around The World

Retail Design, Telecommunications /

The world of telecommunications has evolved at a rapid pace, especially within the last decade. With the recent introduction of 5G networks, telecom retailers have redesigned their stores to become experience centers with various IoT products, rather than only selling mobile phones. Brands like Verizon have been at the forefront of change, using evolving technologies

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2024 SLD Trends Report

Retail /

The world appears to have drastically changed in 2023. With conflicts erupting all over the world, inflation taking hold, and the unprecedented growth of commercially available AI, brands have had to manage and react to a wide range of issues. 2024 will be a year for brands to demonstrate their beliefs and their concern for

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Seamless Banking

Unlocking a World of Seamless Banking: Empower Customers at Every Step

Digital Experiences, Financial Services /

The financial industry is transforming rapidly. From multi-channel approaches to omnichannel experiences and the rise of AI-driven seamless banking, institutions are embracing changes at various stages. This transformation is being accelerated by Europe’s enthusiastic embrace of open banking, which will shortly be followed by open finance. Together, they offer customers greater control over their financial

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Flow

https://www.sld.com/wp-content/uploads/2023/10/SLD_CaseStudy_FLOW_Header_720.mp4 TRANSFORMation THAT FLOWS Uniting a cable and a wireless brand into a transformational experience store featuring an adaptive digital content system. CLIENT CWC PROJECT Flow Caribbean Retail Store Design RELATED SERVICE Retail DesignDigital Experiences THINK With the amalgamation of two brands into one, Flow was redesigned with an adaptive digital content system for a

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What’s Annoying Customers With Digital Signage and How To Fix It

Digital Experiences, Retail Design /

Digital signage, when used effectively, can be a powerful weapon for capturing the hearts and minds of consumers during their shopping experience. Many merchants now use digital signage to promote bargains, content, and other offerings throughout their networks. The misuse of digital signage, on the other hand, can irritate customers, leading to complaints about obtrusive

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Store

The Power of Concept Stores with Little or No Inventory

Retail Design /

Concept stores are an innovative departure from conventional brick-and-mortar stores, offering carefully curated, immersive encounters with a brand. Investing in a store that features minimal or no products on-site seems bold and costly. Why should brands consider such an investment? While profitability might not be the immediate outcome, concept stores possess great marketing potential. Their

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Theft versus Experience: A Behavioral Approach to Self-Checkouts

Retail /

Self-checkouts should be working better than they do. Although consumers are warming up to them, theft related to a cashier-less experience is so extreme that some retailers are pulling them out. Others are amping up deterrence measures, but many of these practices are rubbing consumers the wrong way. Is there a better approach? In this

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Revolutionizing the Customer Journey: Lessons from Tesla for Retailers in Creating a Seamless Experience

Retail, Retail Design /

While Tesla is a contentious company in the automobile industry, there is no doubt that the Tesla brand has become one of the fastest-growing automobile companies in history. The relatively new company has revolutionized the industry in more ways than one over the last decade. One of the most significant has been a change in

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Leveraging Extended Reality (XR) in Retail Spaces

Retail, Specialty Retail /

In the age of technology, industries are rapidly changing to incorporate new and exciting technological developments. Retail is no exception, with the introduction of many new technologies over the years. With the development of Extended Reality devices, equipping retail spaces with extended reality (XR) experiences can serve as an additional touchpoint in a brand’s omnichannel

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