How to Succeed in the New Chinese Retail Banking Industry

With the recent relaxation of Chinese banking regulations, the Chinese banking industry has begun to change dramatically and with that a new Chinese banking consumer is emerging. Until recently, there was little need for differentiation in the banking industry and as a result, every Chinese banking customer was treated the same. Now Chinese consumers are empowered with choice.

The purpose of this white paper is to explore these new consumer banking expectations as well as describe what the Chinese bank of the future (or “smart bank”) might look like from both a technological and strategic point of view.

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