Bank Customer Experience Summit 2018
Products, processes and people: The key to successful branch transformation
Advanced self-service capabilities and innovative new business processes are fine and good, but if your employees aren’t buying the concept of tech-driven service delivery, you can be sure they’re not selling it, either. Some never will, but others just need effective tools and training to come up to speed.
In this session, you’ll learn how the most successful branch transformations have turned tentative employees into enthusiastic tech ambassadors.
Join Jean-Pierre Lacroix, President of SLD, for this insightful panel discussion on engaging employees in your branch transformation.
Where: Bank Customer Experience Summit, Chicago
When: Thursday, September 13 at 2:30 pm
What: Products, processes and people: The key to successful branch transformation
Who: Jean-Pierre Lacroix, President, SLD