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Bagged or Boxed? The Future of Retail


Webinar January 6, 2018 by Jean-Pierre Lacroix James Cook
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Bagged or Boxed? The Future of Retail

Experts often define the future of retail by the digital innovations shaking up the industry. But those definitions fail to consider the most important factor: how customers feel about the shopping experience.

James Cook, Americas Director of Research, Retail, at JLL, sat down with Shikatani Lacroix president Jean-Pierre Lacroix to discuss the information behind “Bagged or Boxed? JLL Predicts the Future of 13 Retail Categories.”

JLL looked at 13 retail categories through the lens of three distinct customer needs: Time, Touch, and Money. In this discussion, we explore how those needs are defining the future of the retail industry.

In this webinar, you’ll learn:

  • How the death of the retail industry has been greatly exaggerated
  • How physical stores can gain an upper hand over online competitors
  • Which friction points are driving customers away from retail stores
  • Which retailers are handling the transition to the future well
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2 thoughts on “Bagged or Boxed? The Future of Retail”
  • Hello,

    I will be traveling on the 23rd and will not be able to attend live. Is there a plan to make the audio available after the event.

    Thank you

    Peter V

    Peter VanSickle | January 16, 2018 at 7:57 am

  • Hi Peter,

    Yes, our webinars will be available on-demand after our 23rd airing. Be sure to register for the webinar to receive a notification when the webinar has become available.

    Elisia Ciancio
    Communications Coordinator

    Elisia Ciancio | January 16, 2018 at 4:32 pm