Speaker – Diane Mullane

VP, Client Services and New Business


Diane Mullane has been a key member of SLD since 2006 when she began as a Senior Account Director. Today Diane is the VP of Client Services and New Business where she provides her invaluable knowledge of account service, project management and strategic insights.

With over 10 years of strategic design experience Diane has become an expert at predicting her clients’ needs and expectations to ensure clients are never left unsatisfied. As a diversely skilled individual, Diane is able to effectively liaise between her clients and the strategy and design teams at SLD, creating an environment where clients always feel heard an understood by designers, and where a client’s vision can be brought to life.


Tips to provide the best experience for every customer
How to effectively deal with missteps and errors
Critical skills to become a strategic account manager