How far can self-service go?
What conceptually is self-service, and what does it have the potential to be? Self-Service Banking Europe 2018 features more than 40 speakers from leading banks and industry experts from around the world.
Join SLD president Jean-Pierre Lacroix as he presents on the limits of the channel and examines how banks can get the most out of it – by reducing transactional friction points, using new technology to empower customers, and learning from other sectors how to make banking an enjoyable experience.
In this session, you’ll learn:
- How the chasm between full-service and self-service impacts banking today
- The two most important factors influencing how customers move through the branch
- What global banking trends mean for the future of the branch network