Visit our table at CXFS 2015, a customer experience (CX) event created specifically for the financial services sector that pays special attention to balancing customer experience with compliance and connecting it to business outcomes.
Jean-Pierre Lacroix will be moderating a panel on the morning of September 28, 2015, so don’t miss his opening remarks and his panel discussion on Kick Starting Organizational Alignment & Buy-In Around CX: How to connect customer experience with your brand story, mission and vision.
About the panel:
Getting your organization on board with your customer experience efforts from the executive level to the grass roots level is no easy task. This panel will look at what it takes to get buy-in across the organization.
- How to demonstrate the connection between cx and business outcomes
- Methods for encouraging true behaviour change vs. just paying lip service to the idea of cx
- How to show even non-customer facing employees how they impact the customer experience
When and where:
September 28-30, 2015
Hilton Charlotte University Place, Charlotte, NC