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Financial Services


Financial Services

Investing today in profitable brand futures for financial institutions.

Financial institutions face branding and design challenges just like any other brand. In fact, because their business is literally their customers’ money, they are retailers who must work even harder at earning consumer trust and maintaining long-lasting loyalty. Our aim, as with all our retail brands, is to instill in our financial clients the confidence to develop richer, customer-centric futures for their brands. We achieve this by owning the Blink Factor moment, that galvanizing, emotional lightning strike when a customer chooses your banking institution or puts their money in your financial product.

Some of our related work

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Jackson Hewitt Tax Service Inc.

SLD was commissioned to increase the visibility of the new Jackson Hewitt b...

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SPD Bank

SLD designed a vibrant, cohesive branch transformation for Shanghai Pudong ...

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China Zheshang Bank

SLD designs an agile, holistic and vibrant branch transformation for China ...

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Regions Bank

Shikatani Lacroix developed a comprehensive and differentiated omni-branch ...

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TD Comfort Zone

Shikatani Lacroix created TD Comfort Zone as an opportunity to position TD ...

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Financial Executives Canada

Financial Executives Canada commissioned SLD to design a new brand essence,...

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Some of our recent thoughts

Useful Customer Segmentation Methods for Banks
Blog August 14, 2019

Customer Segmentation is the division of a specific market into buckets of...

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Think: The Future of Retail Banking Book Launch…
Webinar July 04, 2019

In celebration of Jean-Pierre Lacroix's latest book, Think: The Future of R...

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Worksheet: How Brands Can Learn From Their Competitors
Whitepaper June 20, 2019

How well do you know your competition? You know your own business inside ou...

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Five Strategies for Implementing a Smart Bank
Blog June 17, 2019

Smart Banking promised to herald in the convenience of digital technology a...

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Service Design and the Banking Experience
Blog June 04, 2019

Seamlessness is now an expectation in our service-oriented society. Cust...

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Worksheet: How to Define Your Company’s Value Proposition
Whitepaper May 23, 2019

How do you deliver on the needs and aspirations of your customers? First yo...

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View Our Thoughts

Recent news

An Interview with Jean-Pierre Lacroix
Press June 13, 2019

From focus groups and brainstorming sessions to virtual reality and neurosc...

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Think: The Future of Retail Banking Available for…
Press June 13, 2019

Shikatani Lacroix Design (SLD) is excited to announce the release of their ...

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SLD Expands Strategy Team
Press May 06, 2019

Shikatani Lacroix Design has added to its strategy team with the addition o...

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SLD Launches New Podcast: Think Retail
Press March 25, 2019

Shikatani Lacroix Design is happy to announce the launch of Think Retail, a...

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Shikatani Lacroix Celebrates Release of Desire by Design
Press September 21, 2018

On Thursday, September 20, Shikatani Lacroix hosted a book launch in celebr...

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SLD Presents on the Future of Banking
Press July 11, 2018

On July 8, with invitation from the School of Continued Studies at Zhejiang...

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Related News

Related speaking engagements

Think Global Conference
Chicago October 22, 2019

Shikatani Lacroix Design's founder and president, Jean-Pierre Lacroix, will...

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Think: The Future of Retail Banking
Toronto, Ontario June 13, 2019

Retail banking isn’t what it used to be. See what the future holds and ho...

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Self-Service Banking Europe 2018
London May 15, 2018

How far can self-service go? What conceptually is self-service, and what...

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Bank Customer Experience Summit 2018
Chicago September 13, 2018

Products, processes and people: The key to successful branch transformati...

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Executive Breakfast Summit
Toronto April 10, 2018

The Changing Physical and Digital Consumer Landscape - and What it Means fo...

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Financial Brand Forum 2018
Las Vegas May 8, 2018

Crafting a 'Branch of the Future' Design Strategy in the Digital Age As ...

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View More Speaking Engagements

Related awards

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SLD Wins Silver at Shopper Innovation...

SLD recently won Silver at the Shopper Innovation Awards for our work wit...

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CZ Bank Snags Distinction Award from...

CZ Bank has won a Distinction Award from 2018 REBRAND 100® for its com...

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Shikatani Lacroix Wins ICX Elevate Award...

Shikatani Lacroix’s design of China Zheshang Bank was awarded an ICX Asso...

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International Design Awards recognizes CZ...

Shikatani Lacroix and China-based partner MetaThink were awarded an Honorab...

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Shikatani Lacroix Wins APEX Award for...

Shikatani Lacroix has won a Silver APEX Award at the Digital Signage Expo...

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CZ Bank Concept Wins iF Design Award 2017

CZ Bank has won a 2017 iF Design Award in Communication for the rebranding ...

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