In an effort to enhance the customer service experience at several TD Canada Trust branches, Shikatani Lacroix incorporated a number of upgrades. These included a larger waiting area with a knowledge tower where customers could watch TD branded financial news and information, a children’s area to occupy kids while their parents banked, and a community wall, to name just a few. To create a warm and comfortable environment, SL warmed up the interior colour palette and added more textured finishes. To brand the space, SL leveraged the TD shield by creating a proprietary pattern of overlapping squares. This subtle detail was reproduced as a lined pattern glazed on office windows for privacy and as a solid pattern of green shades to decorate the wall. SL also made an effort to source sustainable and environmentally friendly products and materials to support TD’s commitment to the environment.